About the Survey
All ratings are submitted by actual patients and are verified by a leading independent patient satisfaction company, National Research Corporation. National Research Corporation administers the survey and provides the technology to display ratings and comments on our provider profiles and practice pages.
Who receives the survey?
The survey is offered via email and phone to each OrthoNebraska patient who has seen a provider within a few days following their appointment. Patients are asked to complete a survey once per year and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.
Do you post all comments?
We are committed to transparency. For physicians and advanced practice providers, we post both positive and negative comments, with these exceptions:
- Offensive, slanderous, libelous or profane language
- Names or detailed descriptions that jeopardize patient privacy/confidentiality
- Comments about other providers, departments or instances of care
We do not post comments for physical therapists or other types of providers.
What questions do we ask?
OrthoNebraska asks many questions to each patient being surveyed. The ratings are converted from an 11 point (0-10) to a 5-point (1-5 star) scale based on the following questions.
For physicians:
“Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?”
For other departments, including our Emergency Room, Imaging, Physical Therapy and the Hospital:
“Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?”
Our hospital rating is based only on outpatient surgeries. Inpatient patients must receive standardized mail surveys per the Centers for Medicare & Medicaid Services.
Why don’t we see patient ratings and comments for everyone?
Industry best practice is clear that more data provides a more accurate picture. That’s why we require a minimum of 30 completed patient surveys per provider before we post a provider’s rating. Over time, with more surveys received on an ongoing basis, the number of rated providers will increase. Also, only OrthoNebraska practice providers are included as those physicians have made a commitment to transparency for potential patients.
Can anyone complete a survey or post a comment about a provider?
No. Only patients who have actually been seen by an OrthoNebraska provider may receive a survey. For more general commentary, we recommend checking out a provider’s Google ratings and comments., although there will be less of a sample size.
How is patient information protected?
Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.
How are sub-specialty (body part) and location ratings calculated?
These ratings are calculated by aggregating the ratings of the individual providers who practice significantly at that location or in that sub-specialty. NRC’s data structure for clinic visits is tied to providers, so we do not have the ability to produce a rating by the actual appointment location. We believe it is better to share all comments rather than limiting these, as generally speaking the experience is reflective of the care provider, regardless of location.
